MANY in business and media talk of a wanting a
crystal ball for 2009. I believe that those who
can focus on the meaning of their existence rather
than worrying about existing will thrive. And
major futurists are echoing this philosophy.
Famed futurists like Faith Popcorn, who has a
30-year track record of predicting culture shifts
driven by consumer behaviour, is forecasting a
gloomy 2009.
No surprise there, but it’s her advice on how
to counter the "unprecedented fear, anxiety and
uncertainty" that will make or break businesses,
communities and our entire culture.
Her four new rules of engagement — reclaim,
retrench, reset and reinvent — are insightful,
will require work and collaboration and can easily
be applied to our community.
To reclaim, Popcorn predicts that, as
consumers, our relationships with corporations are
changing. We are questioning the mainstream in
such a major way she has dubbed it a
Socioquake.
Watch for the death of the consumer and "long
live the citizen."
"With the mutuality of responsibility,
citizenship suggests shared values, shared
interests and . . . free-ranging, ongoing
decision-making."
Someone suggested to me at a recent holiday
gathering that Halifax is not ready to adapt and
grab an idea that will transform it. I hope that
is not true, but clearly communities that will
succeed into the future will rely on more than
political structures or hired corporate managers.
Witness Obama and the way he is engaging citizens
for input, outside of the regular government
structure.
Obama has recently influenced Finance Minister
Jim Flaherty, who called upon 11 of the brightest
citizens in economic development in this country
to advise him on our budget.
Citizens engaging in an unstructured format
with government to take the country forward. Now
that’s reclaiming.
To retrench, she reminds us that we will be
staying home. Judging from the rise in
bankruptcies of our local restaurants and the
looming auto empire’s downturn, people are
cocooning. The idea of retrenching means companies
that can understand the challenges of the consumer
will thrive.
To reset, people are opting for simpler living
and people, whether by choice or not, are
questioning personal/career satisfaction and
goals. What is my mission statement for my own
life? Do you even have one? This is the time to
establish a strong sense of where you are taking
your life, your family and your community.
To reinvent, she predicts the old rules will no
longer reign. People will haggle, swap, barter and
reuse.
"It all hearkens back to a time where a direct
citizen-to-citizen relationship drove the economy
rather than being disintermediated by channel and
manufacturing," she says.
Nova Scotia lost 400 manufacturers in the past
five years. The writing has been on the wall for
our provincial economy, which has been $12.5
billion in debt for quite some time. If we are to
turn this ship back on course, we must adapt, and
swiftly.
The best local model of an organization
adapting to the changes that are part of the new
rules of engagement is the Nova Scotia Community
College.
I was asked to give a talk about my book to
their media volunteers a few weeks back and I can
see why the community college got top marks on the
economic scorecard.
They no longer follow the old model of relying
on one communications manager to tell their story.
They empower people within the organization to
talk citizen to citizen about their success and
what they have to offer. They empower their people
to talk to people in a non-hierarchical way.
This province and every business in it would do
well to emulate the leadership of the Nova Scotia
Community College and adapt quickly and swiftly to
changes that mean our old way of doing things will
no longer work.
As Popcorn reminds us, we need to take heed.
Barb Stegemann is an author and principal of a
company that empowers non-profit organizations,
businesses and governments to build stronger
communities. ( bstegemann@herald.ca)